These are the terms and conditions under which we supply our products to you.
Please read these conditions carefully before placing an order. These conditions tell you what you need to know about buying from us. If you think there is an error in these terms and conditions, please let us know. We may revise these terms and conditions without notice by publishing the revised terms and conditions of sale on our website. The terms and conditions published on the website or app at the time you place your order govern that purchase.
1. Who we are and how to contact us
1.1 Who we are. We are RippedBull Ltd. Our main office is in Rockland MA.
1.2 How to contact us. You can contact us at rippped-bull.com/contact.
1.3 How we can contact you. If we need to contact you, we will send an e-mail to the e-mail address you provided to us in your order.
2. Placing an order
2.1 How to place an order. Orders are placed via our website or app. Once you have added the product(s) you want to your basket, you will go through our checkout procedure, where you will need to enter your contact details and delivery and billing information. Check, double-check and even triple-check your order (e.g. the product(s), size(s) and delivery address) before clicking on the “complete order” button or the “pay now” button.
2.2 Acceptance of your order. Your order is your offer to purchase the product(s) in your basket. After placing an order, you will receive an e-mail from us confirming receipt of your order. Our official acceptance of your order takes place when we send you an e-mail confirming the shipment of your product(s). This is when a contract is established between you and us. When we confirm your order, we will also confirm your order number. If you need to contact us about your order, you must provide this number.
2.3 Restrictions on placing orders. To order our products, you must be at least 18 years old and authorized to use the payment method you use to pay for the products ordered. If you are under 18, you can only place an order with the participation of a parent or guardian.
3. Our rights to cancel your order
3.1 If we cannot fulfill your order. In the unlikely event that we cannot fulfill your order (for example, because the product is out of stock, because we cannot verify the billing information you have provided, because you have requested delivery to a country to which we do not currently ship or because there has been an error in the price or description of the product), we will inform you by email and will not charge you for the product.
3.2 Unusual or suspicious activity. We supply our products for your personal use only. We may cancel an order if we notice something unusual or suspect that our products are being exploited for commercial, business or resale purposes. If this happens to you and you think we have made a mistake, please contact our customer service team via our online form at ripped-bull.com/contact.
3.3 Suspension of supply of products. We may have to suspend the supply of a product to you in order to:
3.3.1 deal with technical problems or make minor technical changes;
3.3.2 update the product to reflect changes in relevant laws and regulatory requirements; and/or
3.3.3 make changes to the product as notified by us to you.
4. Our products
4.1 What we supply. We supply fitness equipment, including clothing and accessories.
4.2 Descriptions of our products. The images of our products (and packaging) on our website and in our app are for illustrative purposes only. We work to ensure that colors are displayed accurately, but we cannot guarantee that the display of colors on a device exactly reflects those of our products.
4.3 Gift cards. You can purchase a gift card (in the form of a digital code) in the same way as any other of our products:
4.3.1 you may not purchase a gift card using another gift card as payment;
4.3.2 gift cards are valid for 12 months from the date of purchase.
a. Atualmente enviamos apenas para os Estados Unidos e Canadá.
5.2 Custos de entrega. Todas as informações sobre as nossas despesas de envio podem ser consultadas aqui: https://ripped-bull.com/contact
5.3 Encargos adicionais. Quaisquer taxas alfandegárias, direitos aduaneiros ou encargos adicionais que se apliquem à sua encomenda, serão da sua responsabilidade e não estão incluídos nos custos de entrega.
5.4 Quando forneceremos os produtos. A data de entrega dos produtos dependerá do método de entrega que selecionar durante o processo de encomenda. Consulte os nossos prazos de entrega aqui: https://ripped-bull.com/contact. Se o utilizador comprar produtos durante períodos promocionais, a entrega dos produtos poderá demorar um pouco mais.
5.5 Não nos responsabilizamos por atrasos fora do nosso controlo. Se a entrega dos produtos ao utilizador sofrer um atraso devido a um evento fora do nosso controlo (por exemplo, devido a atrasos dos correios, logística ou mau tempo), o utilizador será informado o mais rapidamente possível. Se houver risco de atraso substancial, o utilizador pode contactar-nos para cancelar a sua encomenda e reembolsá-lo-emos por quaisquer produtos que tenha pago mas não tenha recebido.
5.6 Se o utilizador não estiver disponível quando o produto for entregue. Se ninguém estiver disponível para receber a entrega e os produtos não puderem ser colocados na sua caixa de correio, o estafeta informá-lo-á da tentativa de entrega e dir-lhe-á como reorganizar a entrega ou a recolha dos produtos.
6.Consumer rights regarding withdrawal from the contract
6.1 You can always withdraw from your contract with us.Your rights in the event of withdrawal from the contract depend on the product purchased, whether there is a problem, our performance and when you decide to withdraw from the contract, as indicated below. We have a legal duty to supply products that comply with this contract and nothing in these conditions will affect your legal rights.
6.2 If the product you have purchased is faulty or differs substantially from the description on our website or in our app, you may have a statutory right to withdraw from the contract (or to get the product replaced or a refund).
6.3 If you wish to withdraw from the contract due to one of the reasons listed below, the contract will be terminated immediately and you will be refunded in full for any products you have paid for but which have not been supplied to you. The reasons are as follows:
6.3.1 you have been informed of a future change to the product or these conditions with which you do not agree;
6.3.2 we have been informed of an error in the price or description of the product ordered and you do not wish to proceed;
6.3.3 we have informed you that the supply of the products may be significantly delayed due to events beyond our control;
6.3.4 the supply of the products has been suspended for technical reasons or you have been notified that it will be suspended for technical reasons, in either case for a period of more than four weeks; or
6.3.5 you have the legal right to withdraw from the contract due to an error on our part.
6.4 If you have changed your mind about the product.
We offer a goodwill guarantee which gives you 30 days (unless otherwise stated on our website or in our app) to change your mind and receive a refund instead of the normal 14 days (which does not affect your statutory rights in relation to faulty products). You have 30 days (unless otherwise stated on our website or in our app) from the day you (or someone you designate) receive the products to change your mind. If the products are divided into several deliveries on different days, you have 30 days (unless otherwise stated on our website or in our app) from the day you (or your designee) receive the last delivery to change your mind.In any case, the user will have to pay the cost of the return. Please note that some products cannot be returned, such as:
6.4.1 swimwear, underwear, bottles and shakers due to health, safety and hygiene regulations;
6.4.2 products that have been sealed for health protection or hygiene purposes (e.g. socks), that have been opened after you received them or that are not in their original packaging or that have had the labels or hygiene slip removed;
6.4.3 products that are custom-made or personalized;
6.4.4 any product that has been damaged, worn, used in any way or whose care label has been cut and/or removed;
6.4.5 any product that is missing any component when it is returned by the buyer (unless this is due to action on our part); and
6.4.6 any products that have been inseparably mixed with other items after delivery.
6.5 In all other cases (if we are not at fault and you do not have the right to change your mind).
Even if we are not at fault and you do not have the right to change your mind, you can withdraw from the contract before the goods are delivered and paid for – just contact us to let us know.
7. Returns and refunds
7.1 Tell us you want to withdraw from the contract.To end the contract with us, ask us any questions or, in the unlikely event that you have any complaints about the product, let us know by contacting our customer service team via our online form at ripped-bull.com/contact. Please provide your name, delivery address, order number and email address so that we can help you quickly and easily.
7.2 Return of products after termination of contract. If you terminate the contract for any reason after the products have been sent to you or you have received them, you must return them. The process for returning products is set out in our Returns Policy. Get in touch via ripped-bull/contact or our app, enter the necessary information (including details of the product(s) you are returning and the reason(s) for the return) and follow the relevant instructions, including (if specified) printing a returns label. You must then leave the package containing the product(s) you are returning (with the return label securely attached) at one of the collection points we have indicated to you. Unless otherwise stated on our website or in our app, please ensure that products are returned to us within 30 days.
7.3 How and when we will refund you.
We will refund the price paid for the products (including delivery costs, if applicable) via the payment method used by you. In the case of purchases made with part card and part gift card, the refund will be applied to the gift card first. If you used a discount code to purchase the product, the amount refunded will be reduced to take into account the benefit of any discount you received when purchasing the product. We will make any refunds due to you as soon as possible. If you exercise your right to change your mind, the refund will be made within 14 days from the date we receive the unused product.
. Our rights to terminate the contract
8.1 We can withdraw from the contract if you break it. The contract for a product may be terminated at any time by written notice to the consumer if
8.1.1 you fail to provide us, within a reasonable time after ordering, with the information necessary for the supply of the products, for example the delivery address; or
8.1.2 you do not allow us to deliver the products to you within a reasonable time.
8.2 Refunds. If the contract is terminated in the situations set out in clause 8.1, you will be refunded any amount you have paid for the products that have not been supplied.
9. Price and payment
9.1 Where to find the price of the product. The price of the product (including VAT) will be the price indicated on the order pages when you place your order. We take care to ensure that the product price shown to you is correct. However, please see clause 9.4 for what happens if we discover an error in the price of the product you have ordered.
9.2 We will pass on changes in the VAT rate. If the VAT rate changes between the date of the order and the date of supply of the product, we will adjust the rate of VAT you pay, unless you have already paid for the product in full before the change in the VAT rate takes effect.
9.3 We may change the price of our products. Sometimes we have to make changes to the price of some of our products. When this happens, we will update the prices on our website or in our app. If you have placed an order for a product before the price change, the price will be the price shown on our website or in our app (as applicable) at the time you placed the order.
9.4 What happens if the price is wrong? It is always possible that, despite our best efforts, some of the products we sell may have an incorrect price. We normally check prices before accepting your order, so if the correct price of the product on the date of the order is lower than the price indicated on the date of the order, we will charge you the lower amount. If we accept and process your order when a pricing error is obvious and unmistakable and could reasonably have been recognized by you as a pricing error, we may terminate the contract, refund you any amounts paid and demand the return of any products supplied to you.
9.5 When and how you must pay. We accept payments by Visa, Mastercard, American Express, PayPal and Google Pay. We will not charge you until we send the products to you, although the price payable for the products may appear as pending transactions in the payment method used by you.
10. Discount codes
10.1 From time to time, we will publish discount codes (“Codes”) by email or other marketing channels. These codes will allow you to apply a discount to a new order. To apply a Code, enter it (and remember to click “apply”) where specified during the checkout process.
10.2 Please note:
10.2.1 Codes are valid for a limited period of time, as specified in the relevant email or marketing communication, and may not be used outside that time period.
10.2.2 Unless expressly stated in the relevant email or marketing communication, Codes are only valid for full-price items and cannot be used on sale, outlet or promotional items, or to purchase gift cards.
10.2.3 Only one Code can be applied per order. Codes cannot be used in conjunction with any other offer and are not available to staff of RippedBull Ltd or any of its group companies.
10.2.4 Codes are territory/store specific, cannot be exchanged for cash and are non-transferable.
10.2.5 Codes cannot be applied to delivery charges.
10.2.6 Returned items will be refunded at the discounted price paid (the discount is applied proportionally between items). Where an eligible spend is recorded in relation to the use of a Code, if items purchased with that Code are subsequently returned to us, causing the amount spent to be less than any eligible level, the value of the offer may be deducted from any refund. This does not affect your legal rights. A discount will not be applied to subsequently replaced items.
10.2.7 Orders are subject to stock availability and our acceptance. We reserve the right not to accept orders if, in our reasonable opinion, a Code is invalid for the order placed or is the subject of misuse or fraudulent activity.
10.2.8 We reserve the right to withdraw, amend or extend offers at any time upon reasonable notice.
10.3 The specific terms and conditions of the offer are provided with each Code – for specific information relevant to that Code, please refer to the email or marketing communication in which it is presented.
11. Our liability for loss or damage suffered by you
11.1 We are liable to you for foreseeable loss or damage caused by us. If we fail to comply with these conditions, we are liable for loss or damage suffered by you that is a foreseeable result of our breach of contract or failure to use reasonable care and skill, but we are not liable for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was entered into, both we and you knew that it might happen.
11.2 We do not exclude or limit in any way our liability to you where this is unlawful. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your statutory rights in relation to the products (including the right to receive products which are: as described and correspond to the information we have given you; of satisfactory quality; fit for any particular purpose brought to our attention; and supplied with reasonable skill and care); and for defective products under the Consumer Protection Act 1987.
11.3 We are not liable for commercial losses. We only supply the products for private use. If you use the products for commercial, business or resale purposes, we will not be liable for any loss of profits, loss of business, business interruption or loss of business opportunity.
12. How we may use your personal information
How we may use your personal information. We will only use your personal information as set out in our Privacy Policy. You can read it here: https://ripped-bull.com/privacy-policy
13. Other important terms
13.1 We may transfer this agreement to another person. We may transfer our rights and obligations under these terms to another organization. We will contact you to let you know if we intend to do this. If you are not happy with the transfer, you can contact us to end the contract within seven days of us informing you, and we will refund you any payments made in advance for products not supplied.
13.2 You need our consent to transfer your rights to another person. You may only transfer your rights or obligations under these conditions to another person if we agree to this in writing.
13.3 No one else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.4 We may change these terms at any time. We may change these terms at any time to reflect changes in the law or for any other reason. The most up-to-date version of our terms will always be displayed on our website and/or in our app, so you should check them before ordering our products to ensure that you are aware of any changes that may have been made since you last visited our website or app.
13.5 If a court finds part of this contract unlawful, the remainder will continue in force. Each paragraph of these terms operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect.
13.6 Even if we delay in enforcing this agreement, we can enforce it later. If we do not immediately insist that you do anything that we require of you under these terms, or if we delay in taking action against you in relation to your breach of this agreement, this does not mean that you do not have to do those things and will not prevent us from taking action against you at a later date.
13.7 Which laws apply to this agreement and where you can take legal action. These terms are governed by English law and you may bring proceedings relating to the products in the American North courts.